AUNE Student Services Advisor
Location: Keene, NH
Antioch University New England
AUNE’s Student Services team provides superior, friendly support to our graduate students from the point of acceptance through graduation. Working closely with staff from all academic administrative and support offices, the Student Services Advisor (SSA) collaborates with students, faculty, and staff to ensure a seamless, successful learning experience. The Advisor assists with orientation to the campus and university, registration and ongoing academic record keeping, financial services, student and community activities across all academic departments and delivery formats.
This means a broad range of duties and information is required to be successful. Each SSA also has one of the three additional areas with more specific responsibility (Financial Aid, Student Accounts, or Advising and Orientation) with duties outlined below. The percentage of time spent in these specific areas vary based on the academic calendar, but averages about 75% of the person’s time.
The current opening is for the SSA who specializes in Advising and Orientation management.
Essential Job Functions
Some specific responsibilities for all SSAs include (approximately 25%):
- Confer regularly with other student and academic support offices and academic departments to coordinate and evaluate activities/projects/systems, exchange information, explain policies and procedures, and investigate and resolve problems;
- Work with other support services to provide a solutions center for students and resolve student registration, financial aid, student billing issues in person and with email dropboxes;
- Inform students about resources and services available to support their learning on campus, in the local community, and in the university as a whole, and advise them or make referrals as appropriate;
- Help train and support student-workers; cover general inquiries at the “front desk” when student workers are not available;
- Create and maintain Student Services web pages (housing/ facebook) as needed; assists with production and dissemination of ID cards
- Manage electronic and paper records, filing, etc.
- Participate in campus committees and activities as requested and approved
- Other duties as assigned by the Provost’s Office
Success in this position requires the ability to communicate with intercultural competence and interact effectively with students, faculty, and administrative staff to resolve inquiries, provide information and appropriate action; take initiative to determine how the student experience can be improved and offer services and activities to do so, and learn and apply relevant policies and procedures.
Specific Areas of responsibility for in Advising and Orientation position include:
Student Advising and Orientation
Based on the informational function of core academic advising (https://nacada.ksu.edu/Resources/Pillars/CoreCompetencies.aspx)
Specifically, this individual will:
Campus academic advising support (approximately 30%)
- Provide a front-facing, student-centric response for registration questions that occur in person, by phone, or through electronic mediums. Assist students and programs with registration and record changes; assist with on-campus and on-line registration, student processing, day-to-day registration processes, and other records maintenance for the campus and third party agencies; matriculated and non-matriculated continuing education students as well
- Assist academic programs to explain, interpret and resolve problems for students, faculty and staff across the wide range of academic policies and regulations related to student registration, academic planning processes and conferral preparation
- Guide processing of a variety of forms related to student academic matters; review for completeness and request additional information as needed and submit for processing
Orientation and Student Advising (approximately 30%)
- Develop and maintain information about campus and community resources available to students such as location based information (dining/shopping/ recreational/ religious services), targeted support (counseling/health/inclusive community resources),
- Maintain orientation resources for students
- Coordinate academic and student support materials for new students
Support to intercultural and emerging student populations (approximately 15%)
- Advise continuing international students on regulatory requirements, provide additional orientation assistance as needed
- Identify and provide support (or locate local resources) to meet needs of emerging populations such as BIPOC, military-connected, first generation, others
- Provide information and basic programming support to student organizations and affinity groups as needed
Performs other duties as assigned.
- Bachelor’s degree
- 1 year of relevant experience, in higher education, preferably in functional areas of student services/student success and orientation programs.
- Demonstrated excellent data entry skills and familiarity with monitoring and maintaining databases
- Demonstrated independent problem-solving ability within a collaborative work environment. Clear communication, problem-solving, and systems-thinking skills.
- Excellent customer or student-centered service orientation.
- Strong planning, administrative, and organizational skills.
- Ability to manage competing priorities and embrace change on a continuing basis.
- High level of comfort with learning.
- Display strong intercultural awareness and communication skills.
- Some graduate level coursework or familiarity with graduate programs.
- Experience with providing support for emerging student populations.
- Flexible, with ability to work with ambiguity.
- Proficiency using Colleague and relational databases.
Hours of Employment
This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor. Occasional Saturdays may be required.
Office to be housed at Antioch University New England campus.
While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Antioch University reserves the right to change the duties of the job description at any time.
Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.
To apply, click here.
Introduction to Antioch University
Antioch University is founded on principles of rigorous liberal arts education, innovative experiential learning and socially engaged citizenship. Employees share in the mission of the campus to nurture students in their knowledge, skills and habits of reflection to excel as lifelong learners, democratic leaders and global citizens who live lives of meaning and purpose. Educating to fuel positive, progressive change in the world is at the core of Antioch’s methods, goals, and attitudes. We meet students where they are and measure success based on personal growth.
Our core values include:
- Excellence in Teaching and Learning
- Nurturing Student Achievement
- Supporting Scholarship and Service
- A Commitment to Social Engagement
- Building and Serving Inclusive Communities
Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, gender, ancestry, religion, national origin, sexual orientation, family status, or disability in matters affecting employment or in providing access to programs. The university proactively embraces best practices and workforce diversity and is committed to providing a positive, discrimination-free environment in which to work and one that encourages its employees to balance work and personal commitments.
Antioch University New England
Antioch University New England is one of five campuses of Antioch University, which provides learner-centered education to empower students with the knowledge and skills to lead meaningful lives and to advance social, economic, and environmental justice. The New England campus serves nearly 1,000 graduate students. It is located in Keene, NH, a social and commercial hub in the beautiful Monadnock Region of southwestern New Hampshire.
Graduate level academic programs are delivered in face-to-face, remote, and hybrid low residency formats. This is reflected and supported in the academic and student services available to promote student success and retention.