Collections Specialist

Antioch University is looking for an experienced and motivated collections specialist to join our dynamic finance team. The duties will include creating an internal collections strategy for our default accounts in order to manage the receivables, and to develop mitigation strategies for the future. The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. This role requires outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection.

Essential Job Functions

• Process student payments  – 70%
  • Coordinate and distribute student statements and invoices to improve student receipts
  • Collaborate with Financial Services to negotiate payment arrangements for default accounts
  • Collect and process student payments in accordance with payment due dates
  • Make collection calls and establish outreach campaigns for outstanding accounts
  • Coordination with local student account teams at each campus and efforts to support collections with student engagement

• Manage account data – 30%
  • Create liquidity and financial reserve models on potential receivable changes
  • Analyze data to determine relevant conclusions and suggest appropriate actions to management
  • Performs other duties as assigned

Minimum requirements

• 1-3 years of work experience, preferably in a university or customer service environment
• Intermediate skills utilizing Excel, including complex formulas in order to acquire, organize, and analyze data
• Experience in Colleague ERP Software preferred

Knowledge, Skills and Abilities

Individuals must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

This position requires the knowledge, skills and ability to:

1. Knowledge of University policies and procedures and federal regulations to advise students and resolve inquiries
2. Excellent interpersonal, oral, written communication and customer service skills required.
3. Detail oriented, demonstrating accuracy and quality of work output
4. Ability to multi-task and prioritize routine tasks
5. Ability to work (both independently and in conjunction with others) effectively and cooperatively in a collegial team environment.

Hours of Employment

This is a full-time position serving a national university.  A work schedule will be established in consultation with the supervisor.

Work Location

Remote

Physical Requirements

While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of the job description at any time.

To Apply: Qualified applicants must submit a cover letter, resume/CV, and three business references with contact information at the time of application.

Click Here To Apply

Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, gender, ancestry, religion, national origin, sexual orientation, family status, or disability in matters affecting employment or in providing access to programs.

NOTE:  The successful candidate for this position will be subject to a pre-employment background check