AU Financial Aid Counselor Antioch Online

Position Overview:
Delivers exemplary customer service to current, prospective, and former students by managing the day-to-day processes of the financial aid office.  Provides administrative and technical support within the Financial Aid Office. Provides the effective and accurate administration of financial funds, manages the work-study program, provides financial aid counseling, awards financial aid, and originates student aid.

Essential Job Functions:

Financial Aid Processing -70%

• Award financial aid funds to students using discretion and independent judgment within appropriate state and federal guidelines. Initiates, monitors, and audits these financial funds and relevant records in order to assure their accuracy according to Antioch, state and federal guidelines
• Assures the processing of financial aid awards using automated student financial aid awarding and accounting system in order to maintain accurate student financial aid packages and records.
• Performs Verification processing and C-Match resolution, including default and over-borrowing resolution, for financial aid applicants. Supports University retention efforts by identifying students with unusual, high-need circumstances and reviewing their eligibility for additional assistance
• Originates student loan applications using federally mandated calculations and procedures to ensure high quality, accurate and efficient disbursement of loan funds. Counsels and assists students through the process of applying for supplemental loans such as the Perkins and PLUS Loan.  Runs tracking reports to ensure that these applications are processed on a timely basis
• Creates and updates forms, spreadsheets, and publications for internal and external financial aid processes. Logs and tracks important data in shared drive and student data system.  Merges data from multiple systems on an ongoing basis as part of administering financial aid programs.  Ensures that forms on website and available for handout are updated on a timely basis
• Coordinates the institutional scholarship process including creating applications, posting and editing scholarships on website, communicating with prospective students, applicants and accepted students. Works with scholarship committee to score and award individual scholarships.

Financial Aid Counseling / Exit Interviews-  25%

• Provides financial aid counseling (via phone, email, video, orientation, and applications) to prospective, current, and former students, providing vital support to university recruitment and retention efforts. Counsels regarding procedures, availability, quality and access of financial aid funds in order to assure high quality student services, with the goal of assisting students in meeting their educational goals
• Provides student loan counseling and processes exit interviews for all students receiving financial aid prior to graduation in order to establish clear understanding of their responsibilities and to assure compliance with state and federal guidelines

Miscellaneous- 5%

• Maintain up-to-date work instructions on primary duties to ensure internal procedures are upheld and to serve as guides for others that may provide back-up. Provides training to others on basic administrative computing/data retrieval as assigned
• Collaborates with other departments to share data when appropriate
• Participate as an active member of campus-wide governance structure, planning and hiring committees, as assigned
• Performs other duties assigned

Minimum requirements:

• AA degree and 3 years’ experience in a Financial Aid setting required. Bachelor’s degree preferred. In lieu of a degree 6 years of extensive related experience required
• Experience with Ellucian Colleague, COD, and NSLDS is preferred

Knowledge, Skills and Abilities:

This position requires the knowledge, skills and ability to:

1. Knowledge of Department of Education financial aid regulations.
2. Experience with automated files management, tracking, and letter generating computer programs
3. Superb interpersonal skills necessary to deal effectively with staff, the public, various government entities and the university community.
4. Excellent communication skills.
5. Excellent organizational skills.
6. Strong organizational skills.
7. Skill in managing one’s own time.
8. Sensitivity to working in a diverse work environment.
9. Ability to solve problems effectively and exercise good judgment.
10. Demonstrated analytical abilities to handle complex administrative details with experience working in a fast-paced, multi-tasking environment Ability to maintain confidentiality regarding all matters pertaining to the business and finance department Ability to function both as a team member and a team leader.
11. Ability to deliver and prioritize excellent customer service.

Hours of Employment:
This is a full-time position serving a national university.  A work schedule will be established in consultation with the supervisor. Occasional evening and weekend hours may be required.

Work Location:
Office at Antioch University, Yellow Springs, Ohio.

Physical Requirements:
While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of the job description at any time. A background check is required for this position.

Qualified applicants should send a letter of interest, resume (with links to portfolio or work samples) and the names and contact information of three references to address below….

Randy Davis, HR Generalist
Email: hr.au@antioch.edu

Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.