University Associate Director of Financial Aid
(Review of applicants will begin Feb. 23, 2018)
The Associate Director of Financial Aid provides direction and leadership for the day-to-day operations of the Financial Aid (FA) office with special emphasis on compliance, efficient use of technology, communications, and customer service. The Associate Director will manage the daily operations of FA offices in coordination with the Director. This position reports directly to the University Director of Financial and collaborates with campus Financial Aid administration and staff.
Essential Responsibilities (70%):
- Serves as lead financial aid administrator in coordination with the Director.
- Assists the campus Financial Aid Office with Professional Judgement requests for students when necessary. This includes obtaining appropriate documentation of the circumstances and communication to all appropriate parties.
- Assists the University Director as needed with the annual audits, program reviews, FISAP, final reconciliation and other reports required.
- Assists the University Director of Financial Aid in development of creating efficiencies as well as creating institutional policies and procedures based on federal and state regulations as well as university policy.
- Downloads and processes ISIRs for the University, including overseeing weekly communications to students on missing documents
- Works with the Financial Aid Functional Analyst to set-up the annual Financial Aid suite
- Works with the Financial Aid Functional Analyst to review and new test Colleague patches, advise staff on system changes and assign permissions to the appropriate staff for new processes.
- Manages the aid administration of the student population. This includes current and prospective students on application procedures, eligibility requirements, internal policies and procedures, awarding of financial aid.
- Participation in state, regional and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the federal and state aid programs.
- Must utilize conflict resolution skill set to pacify disgruntled students and parents, helping them to understand the situation and identify potential solutions to issues.
- Collaborate to foster good relationships with colleagues from other areas of the university including but not limited to: Admissions, Enrollment Management, Academic support, faculty, business office, registrar’s office etc.
- Maintain student confidentiality in accordance with FERPA regulations.
- Other duties as assigned by the University Directory of Financial Aid.
Supplemental Responsibilities (30%):
- Follows up on external and internal audit recommendations to assure correction of deficient or exposed areas previously reported, and implementation of agreed-upon corrective action.
- Collaborate closely with the team in the ongoing development and maintenance of the departmental policy, procedure, and processing manuals. Ensure that the department maintains compliance with all applicable federal, state and institutional rules and regulations.
- Works with the team to ensure consistent training of Financial Aid staff.
- Training new staff on standard operating procedures utilizing all modalities of communication/networking.
- Collaborates and sets objectives and goals for the Financial Aid Office; seeking to improve current processes to effectively serve students in meeting their educational goals.
- Coordinates activities and teamwork between Financial Aid, Bursars, Admissions, and Academics to ensure compliance with federal and state regulations and policies.
- Conduct performance evaluations for direct reports per University policies and procedures.
- Troubleshoot problems as they arise and recommend and carry out appropriate resolutions.
- Perform other duties assigned by supervisor
Education and Experience
- Bachelor’s degree and 4 years of prior related experience in financial aid with at least 1 year of supervisory experience required
- Experience in Microsoft Office Products
Skills and Abilities
- Ability to analyze, interpret and present data
- Possess strong communication skills, both written and verbal
- Possess excellent organizational and interpersonal skills
- Possess strong customer service and creative thinking skills
- Ability to multitask to meet multiple, competing deadlines and with attention to detail
- Ability to work independently and as a team member
- Ability to assess and provide recommendations for additional assistance
- Ability to work collaboratively with a dispersed staff
- Ability to work a flexible schedule, including evening and weekend assignments as necessary
- Ability to relate to a diverse community
- Ability to travel as scheduled and/or as necessary
Hours of Employment
This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor.
This may be a home office or campus-based position, though proximity to one of our campuses in Seattle, WA, Los Angeles, CA, Yellow Springs, OH, or Keene, NH is preferred. Specific location will be established in with the supervisor prior to appointment.
While performing the duties of this job, the staff member is regularly required to sit; use hands and fingers and talk or hear. The employee is occasionally required to stand, walk, climb stairs, and reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. High volume of computer work required. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.
Some travel is required.
Environmental and Job Hazards
No unusual environmental or job hazards
Antioch University reserves the right to change the duties and responsibilities of the job description at any time.
Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected classification.
Qualified applicants should send a letter of interest, resume (with links to portfolio or work samples) and the names and contact information of three references to address below. Review of applications will begin February 23, 2018 and will continue until the position is filled.
Randy Davis, HR Generalist