AU Library Resource Sharing Assistant- AUNE
Antioch University New Englad
The University Library Resource Sharing Assistant oversees the daily management of interlibrary loan, document delivery and intra-campus delivery services, including but not limited to: processing requests, timely handling of overdue items, recordkeeping, and daily packing and unpacking of mail and courier deliveries. Additional responsibilities include ensuring copyright compliance, advising for collection development, maintaining and troubleshooting software and hardware, and staying aware of developments in the field.
The University Library Resource Sharing Assistant reports to the AU Library Systems Administrator and serves as a member of the library services team to accomplish the goals and objectives of the AU Virtual Learning Commons and deliver digital and physical information to students and faculty of five campuses and online programs.
The position is located at the Antioch New England Library in Keene, NH.
All duties are to be carried out in accordance with the ALA Code of Ethics (America Library Association 2008). The position requires strong customer-service orientation and the ability to organize tasks and priorities involving multiple digital tools. Comfort with technology, including scanners and multi-functional copiers, printers and postal scales, and PC computers is a must. The successful candidate must be able to preserve confidentiality, exercise independent judgement, and maintain effective working relationships both with individuals throughout the university and external partnerships, vendor management, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Resource Sharing (85%):
- Process AU interlibrary loan, document delivery, and intra-campus delivery requests.
- Work within performance parameters for the unit, including turnaround time, acceptable fill rates, and shipping standards.
- Maintain accurate records of all transactions.
- Communicate with library users regarding requests.
- Manage overdue and lost/damaged ILL material fines and fees including oversight of overdue notices, student accounts, billing, grievances and disputes, etc.
- Troubleshoot issues for staff and library users.
- Recommend strategic acquisitions for campus and university collection development.
Planning and Assessment (10%):
Monitor emerging trends in academic library resource sharing and beyond.
- Assess quantity and quality of interlibrary loan/document delivery and intra-campus lending.
- Evaluate and provide current interlibrary loan data as requested.
- Use interlibrary loan data to suggest ongoing improvements for services
- Stays abreast of general library functions, resources, practices and procedures, including copyright law. Inform users of copyright rules and regulations, including how to avoid copyright infringement by providing copyright education.
- Participate in and contribute toward AU committees, meetings and events.
- Maintain professional collaborations with AU colleagues and beyond.
- Perform other duties as assigned.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
High school diploma required. Experience in customer service or working in an academic library preferred. Ability to work and communicate effectively with students, faculty, staff, external partnerships, and vendors is critical.
KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrated success in working with faculty, students and colleagues.
- Self-starter who is flexible and open to new challenges.
- User focused and committed to service excellence for all library users.
- Dedicated commitment to service excellence.
- Strong commitment to diversity.
LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions.
HOURS OF EMPLOYMENT: This is a part-time position, 50% FTE. A work schedule will be established in consultation with the AU Library Systems Administrator.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or to hear. The employee frequently is required to walk and to sit. The employee is occasionally required to stand and frequently required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel or crouch.
The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Antioch University reserves the right to change the duties of the job description at any time.
Antioch University is an Affirmative Action/Equal Opportunity Employer. It is the policy of the university not to discriminate against and to provide equal employment opportunity to all qualified persons without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, age, disability, veteran status.
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