AU Online eLearning System Technician
Under the direction of the AUO Director of Learning Technology, the eLearning System Technician is responsible for on-time preparation, maintenance and delivery of Antioch online course sites in the University Sakai Learning Management System (LMS). The position organizes, tracks, updates, and maintains all settings and relevant course content to assure that faculty and students have timely and appropriate access to the online course sites, and analyzes and resolves issues assigned. A key responsibility of this position is quality assurance regarding Universal Design principles and DSS (Disability Support Services) accessibility standards. The eLearning System Technician will work collaboratively in an fast-paced environment with Information Technology (IT), Academic Technology (AT) and other university support teams, associated project partners and the University community.
ESSENTIAL JOB FUNCTIONS:
Sakai LMS Maintenance- 65%
•Prepare and maintain AU online course sites in Sakai:
•Prepare and track master and all course sites in different academic terms and categories.
•Prepare course sites according to the academic term schedule, including duplicating course sites, assigning & updating course information, setting course configuration, and publishing sites
•Organize, track, and update Instructor data in the course shells.
•Organize, track, and update Course IDs and participant information in the LMS by monitoring the information at the Antioch registration system
Quality Assurance- 25%
•Maintain the quality of course sites and conduct QA on existing and new courses:
•Maintain course settings with the latest LMS system configuration.
•Conduct QA with Universal Design principles and DSS (Disability Support Services) accessibility standards; resolve related issues
•Track and research any escalated LMS functionality issues from AU courses, and resolve/configure them
•Communicate with Information Technology (IT), Academic Technology (AT) and other university support teams for any trouble shootings in the LMS system, and collaborate them to resolve any issues
•Attend bi-weekly Academic Technology Systems meeting
•Performs other duties as assigned
•Bachelor’s degree from an accredited college or university.
•A minimum of 3 years of work or coursework in programming and server software operations
•Demonstrated knowledge in the following languages/tools:
o HTML and website design programming including HTML, HTML5, CSS, database management;
o Basic video creation and editing;
o Knowledge of networks, servers, API’s, etc.;
o Relevant experience in related IT areas required; prior LMS experience, Sakai is preferred
•Universal Design and UX Design experience highly preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
This position requires the knowledge, skills and ability to:
1. Knowledge of IT processes including understanding of universal design principles
2. Possess extensive knowledge of computers and systems
3. Excellent customer service skills
4. Strong organizational skills and detail oriented
5. Strong interpersonal skills (listening skills, problem solving, working collaboratively with both users and technicians, open to feedback, etc.)
6. Excellent communication skills, both orally and in writing; ability to communicate with tact and diplomacy
7. Ability to learn new technologies quickly and proficiently in a fast paced environment
8. Ability to prioritize and manage multiple tasks concurrently
9. Ability to work under strict time constraints, remain calm under stressful circumstances and meet deadlines
10. Ability to exercise discretion and handle confidential information
HOURS OF EMPLOYMENT:
This is a full time position serving a national university. A work schedule will be established in consultation with the supervisor.
This may be a home office or campus-based position, though proximity to one of our campuses in Seattle, WA, Los Angeles, CA, Santa Barbara, CA, Yellow Springs, OH, Keene, NH, or New York City, NY is preferred. Specific location will be established in with the supervisor prior to appointment.
While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Requires daily use of computer and other standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Antioch University reserves the right to change the duties of the job description at any time.
Applicants are required to submit a coverletter, resume and three employment references at the time of application. Application material should be sent to firstname.lastname@example.org, attn: eLearning System Technician in subject line.
Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.
To apply for this job email your details to email@example.com