Student Accounts Specialist
The Student Accounts Specialist provides leadership in the maintenance and implementation of all systems, functions and accountabilities of the Santa Barbara and Seattle Student Accounts Office (SAO). All functions of the SAO must be performed professionally, in a timely manner, to ensure proper accounting and receipt of student tuition and customer satisfaction. This position reports to the Director of General Accounting (off-site), works closely with the Director of Student Services (on-campus) and is an integral part of the Student Services team on the Santa Barbara and Seattle campuses. A professional and collaborative attitude is essential for this position.
Success in this position requires the ability to serve multiple constituencies on both campuses (faculty, staff and students); coordinate efforts with multiple departments (finance, financial aid, student services, records & registration, IT, and academics, among others); help coordinate resolution of conflicts among constituencies and departments as they relate to student accounts; apply appropriate accounting practices to the student accounts information; and source, assemble and disseminate complete and accurate information. Core skills also include clear communication skills, both written and oral; superior organizational skills; and the ability to manage competing priorities.
- Accounts Receivable and Student Billing (40%)
- Validate all tuition and fee billing charges and communicate billing information to students and third parties in a timely manner. Consult with other campus departments as necessary to ensure accuracy and timeliness of billing
- Collect and post tuition and miscellaneous payments daily from students and other sources to subsidiary and general ledger accounts
- Manage collections by providing timely invoices; set up and monitor payment plans; monitor and evaluate receivables; and coordinate delinquent account collections
- Collaborate with other departments to consider and resolve all student petitions for exceptions involving student accounts
- Within federal guidelines, collaborate with the financial aid and records & registration offices to determine timely and valid application of financial aid funds to student accounts, create and distribute financial aid and other refund checks, including required loan disbursement notice
- Maintain status as Veterans’ Affairs certifying official and perform required tasks
- Collaborate with bookstore to establish and monitor bookstore student accounts
- Perform monthly, quarterly and annual reconciliations as determined necessary to ensure accurate financial reporting and compliance with all state and federal regulations including the annual university audit and 1098-T requirements
- Customer Service (35%)
- Provide professional, accessible and responsive customer services to students, employees and third parties with an ‘open door’ policy for unscheduled interface with all parties by phone, in person or through email including monitoring the SAO email dropbox. Provide advice and assistance on a variety of student accounts and accounts receivable topics
- Monitor and update the student handbook and campus website for matters pertaining to student accounts
- Sustainable Systems (15%)
- Collaborate with the University Student Accounts team to develop and maintain sustainable systems that support the functions and accountabilities of the SAO
- Develop and document policies and procedures for the SAO internally as well as for students in coordination with other campus departments
- Monitor and review services provided and develop plans for new or improved services to accommodate the needs of students or reduce costs while striving for sustainability
- Miscellaneous (10%)
- Provide support and back up for the Business Office, as needed
- Other duties, as assigned
- 3-5 years substantive experience in a similar role
- Demonstrated proficiency in a range of software such as Datatel or similar ERP, Microsoft Excel, and database applications
- Strong written and oral interpersonal communication skills
- Ability to work effectively in a highly collaborative work environment
- Demonstrated ability to analyze and problem-solve complex customer and accounting issues
- Ability to maintain a high degree of confidentiality, to manage competing priorities, to work in periodic occasions of high stress and to otherwise thrive in a fluid and changing environment
Language Skills: Ability to read, analyze and interpret general periodicals, journals, procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Bilingual (Spanish).
Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Hours of Employment: This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor. The typical work week is Monday through Friday, 8:00 a.m. – 5:00 p.m., 40 hours per week.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ANTIOCH RESERVES THE RIGHT TO CHANGE THE DUTIES OF THIS POSITION AT ANY TIME.
Qualified applicants should send a letter of interest, resume and the names and contact information of three references to firstname.lastname@example.org
Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.
To apply for this job email your details to email@example.com