Dept. Assistant - AUS Clinic Front Desk - B. Speck [Work Study]

* Applicants must be enrolled students at Antioch University living in the United States* 

 

Start Date: 9/28/2026
End Date: 6/30/2027
Number of Positions: 4. The justification regarding clinic operational needs and the request to retain the current four work-study positions has been provided separately to Cedric Elliot via email (in brief written document form).
Hours per Week: 60 hrs/wk needed = 15 hrs/4 students
Weekends Required: No
Evenings Required: Yes

Supervisor: Brittany Speck 

Alternate Supervisor: Melissa Kennedy

 

This position allows for remote work Yes/No: No

Percentage of time that could be remote (0-100%): N/A

Method to assess remote work: N/A

 

Job Description

• Position Summary:
  
• The Antioch Community Counseling and Psychology Clinic is seeking work-study students to provide administrative and operational support for the university's community behavioral health training clinic.
• Work-study students serve an essential front-desk and administrative support function and assist with day-to-day clinic operations, client access, scheduling, billing, clinical documentation monitoring, and support of student clinicians and supervisors.
• Therefore, the hours spent on each responsibility listed below may vary depending on the day of the week or time in the academic quarter.
• Generally, shifts are 4- 5 hours long.

• The Clinic currently operates Monday–Wednesday from 10:00 a.m.–7:00 p.m., with Thursday designated for additional psychological assessment appointments and administrative operations.
• Work-study schedules are coordinated to provide coverage during clinic service hours as well as support weekly administrative responsibilities.

• Responsibilities include:
  •  Provide front-desk/reception coverage during clinic operating hours.
    
  •  Monitor and respond to or appropriately route clinic telephone calls, voicemail, and email.
    
  •  Conduct initial telephone screening for prospective therapy and psychological assessment clients using established clinic screening procedures.
    
  •  Support new-client intake and onboarding, including collection and tracking of required forms and records.
    
  •  Support scheduling efforts and coordinate client intake, therapy, assessment, and feedback appointments with doctoral student therapists and their supervisors.
    
  •  Maintain and update client demographic, scheduling, financial, and administrative information.
    
  •  Process client payments and support routine billing procedures.
    
  •  Assist student clinicians with established clinic administrative procedures and operational questions.
    
  •  Support coordination of therapy and assessment referrals and assignments.
    
  •  Conduct routine weekly and monthly administrative/quality-assurance audits, including monitoring completion and required signatures of clinical documentation and identifying outstanding items for follow-up.
    
  •  Assist with tracking client accounts, documentation, billing, caseloads, and other clinic operational data.
    
  •  Maintain confidentiality of client information and follow clinic requirements regarding protected health information.
    
  •  Support administrative coordination related to student clinicians and clinical supervisors.
    
  •  Assist with clinic projects, records management, data tracking, preparation of materials, and other administrative duties as assigned by the Clinic Director.

Qualifications

•  Strong verbal and written communication skills.
  
•  Strong organizational skills and attention to detail.
  
•  Ability to manage multiple responsibilities and appropriately prioritize tasks.
  
•  Comfort communicating professionally by telephone and email.
  
•  Familiarity with Microsoft Office and Google Workspace/Sheets preferred.
  
•  Ability to learn electronic clinical, scheduling, and administrative systems.
  
•  Ability to maintain confidentiality and appropriately handle sensitive information.
  
•  Reliability and ability to work independently within established procedures.
  
•  Interest or experience in behavioral health, healthcare, or university settings preferred but not required.
  
•  Prior administrative, reception, customer-service, or healthcare experience preferred.

Does this position meet the definition of Community Service? No

 

How to Apply: The students complete an application and provide a reference.

Email: [email protected]

Position Type: Work Study

Department: PsyD Clinical Psychology - AUS Clinic