Admissions Support Student Worker - O. Rodriguez [Work Study}

Start Date: 7/30/2025
End Date: 6/30/2026
Number of Positions: 3
Hours per Week: 20 hrs/wk
Weekends Required: No
Evenings Required: Possibly

Supervisor: Ozzie Rodriguez

Alternate Supervisor: Mensima Biney

This position allows for remote work Yes/No: Yes

Percentage of time that could be remote (0-100%): 100%

Method to assess remote work: Weekly meetings/updates with student workers
Interaction with Communication Center specialists daily for prompt student service

Job Description

• Engage with prospective students through phone, email, online chat, and other communication channels.
  
•  Provide general information about academic programs and admission steps.
  
•  Support the admissions team with event promotion (e.g., info sessions, webinars, counselor meetings).
  
•  Document student inquiries and responses using the university’s CRM system.
  
• Help triage incoming messages and forward them to the appropriate staff as needed.
  
•  Participate in training sessions to build knowledge of Antioch programs and policies.
  
•  Assist with other projects and duties as assigned.

Qualifications

• Minimum Requirements:
  
• Current Antioch University student in good academic standing.
  
• Customer service experience preferred.
  
•  Comfortable with technology and learning new tools (CRM or database experience a plus).
• Excellent written communication and interpersonal skills.
  
•  Strong organizational skills and attention to detail.
  
• Ability to work independently, follow instructions, and manage time effectively.

• KNOWLEDGE, SKILLS AND ABILITIES
  ● Knowledge and experience administrative computing and document imaging systems, preferably Target X and Salesforce
  ● Knowledge of admissions policies and procedures
  ● Strong computer skills and knowledge required to utilize computer generated reports and maintain
  related databases. Ability to learn new computer applications and administrative software
  ● Excellent written and verbal communication skills, including ability to use tact and diplomacy
  ● Excellent commitment to teamwork and customer service skills
  ● Strong organizational skills
  ● Demonstrated ability to engage people through conversation to clearly communicate
  program/product information and effectively convey the value of the offering
  ● Ability to effectively learn the details related to a variety of academic offerings and experiences in
  order to confidently educate and inform those you engage with
  ● Ability to work entire days from a computer and phone station
  ● Ability to bring an authentic, vibrant and caring personality into each conversation you engage in
  ● Ability to remain patient and positive while interacting with a wide range of people from a diverse set of
  backgrounds
  ● Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and
  completing assignments in a timely manner

How to Apply: Send a resume from job posting to: [email protected]

Email: [email protected]

Position Type: Work Study

Department: Admissions