Clinic Front Desk [Work Study]

Department: AUS Clinic
Position Type: Federal Work-Study
Hiring Manager: Kathleen Cox <[email protected]>
Start Date: Fall 2023
Number of Positions: 1
Hours per Week: 5-15

Job Description:
The Antioch Community Counseling and Psychology Clinic is looking for a work study student to fill a Clinic front desk position starting in the Fall 2023 quarter. Training for this position would start as soon as possible.

The Clinic staff hours are Monday – Thursday 9:30am – 7pm and Friday 9:30am – 5pm. Shifts are generally 4-5 hours long.

Responsibilities include:

• Monitoring the Clinic voicemail and email.
• Calling clients to take payments via phone.
• Answering or referring inquiries to the appropriate staff.
• Intake processing via phone or email of new clients including scheduling appointments.
• Maintaining client accounts by obtaining, recording, and updating personal and financial information.
• Protecting client rights by maintaining the confidentiality of personal and financial information.
• Assisting student therapists with Clinic procedures.
• Other projects as assigned by the Clinic coordinator.

Qualifications:

• Prior administrative and customer service experience preferred.
• Familiarity with MS Office and Google sheets.
• Strong communication skills.
• Strong home internet connection.

Remote Supervision:
Front desk staff check in at the beginning and end of shift and throughout their shift as needed via Google Chat. Please note that while this is currently a remote position, it will return to onsite soon.

Note:
Only students with Federal Work-Study eligibility may apply. Contact the Financial Aid Office at [email protected] if you have any questions about your eligibility.