ISS Assistant Advisor (FWS) - Y. Wang [Work Study]

Start Date: 7/1/2025
End Date: 6/30/2026
Number of Positions: 3 Increased number of in-person classes in the MAP program; assist with student record imaging; engage in student engagement intiatives
Hours per Week: 20 hrs/wk
Weekends Required: 2 Saturdays of Add/Drop when campus is open
Evenings Required: Yes

Supervisor: Yaru Wang

Alternate Supervisor: Elizabeth Carson-Murphy

This position allows for remote work Yes/No: Yes

Percentage of time that could be remote (0-100%): 30% to man the ISS-Virtual Front Desk

Method to assess remote work: Responded to students' inquiries, concerns, issues timely within 1-2 business days; document scanned into Perceptive Content within project timetable; completed special projects assigned by the supervisor; manifested good collaboration and teamwork among constituents; demonstrated courtesy and and willingness to go the extra mile in serving students.

Job Description

• Welcoming guests: Greeting visitors and providing a hospitable welcome
• Handling inquiries: Answering phone calls, responding to customer inquiries, and directing
  messages in a timely, friendly, and efficient manner.
• Resolving issues: Assisting customers in a branded, friendly, proactive, and efficient manner
  with appropriate follow-up as necessary.
• Team collaboration: Work hand-in-hand with the ISS Advisors in achieving the department’s
  strategic priorities, goals & objectives for student success.
• Administrative support: Assisting with student record imaging and maintenance.

Qualifications

• Experience in (or strong interest in) office administrative support, student services work, and customer service relations
• Demonstrated organizational skills, attention to detail, experience working independently and collaboratively
• Strong verbal and written communication skills, as well as computer usage and emailing skills
• Possess analytical skills, team player traits, and problem-solving abilities
• Comfortable working in a fast-pace environment under high-level and minimal supervision
• Abilities to work with and main academic records, including interpreting information, handling with confidentiality, and securing the review and storage.

How to Apply: Submit Resume and a Cover Letter

Email: [email protected]

Position Type: Work Study

Department: AULA Office of Integrated Student Services