Marketing Account Manager

Position Overview

Under the direction of the Associate Director of Marketing Services, the Marketing Account Manager plays a central role in the ongoing engagement of our Marketing & Communications team with our portfolio of internal clients, and serves as a primary point of contact for assigned academic and/or partnership units.

The Marketing Account Manager is responsible for communication about and reporting of marketing initiatives executed across the University’s schools and focus areas. The Marketing Account Manager l coordinates with internal clients and marketing staff to report on marketing and communications plans and outcomes, project statuses, and to collect content and materials for use in communications and marketing. In addition, acts as project coordinator for the Marketing & Communications team and supports other marketing and communications functions for our academic programs with writing and/or design support.

Essential Job Functions

• Serve as the primary point of contact on the Marcom team with assigned internal clients. Build and maintain strong and productive client relationships.
• Conduct meetings, delivering project status updates, monthly and quarterly presentations of upcoming marketing plans, and prior quarter reports. Discuss outcomes generated, lessons learned, potential improvements, and ideas for future efforts.
• Gain understanding of client needs, as well as program information, stories, testimonials, video, and social media content for incorporation into marketing and communications plans.
• Coordinate with Marketing & Communications team members to inform plan development and report outcomes on an ongoing basis.
• Project coordination within the Marketing & Communications team for projects related to assigned areas
• Contribute to the overall vision and strategy of the Marketing & Communications and Enrollment Management teams

Additional responsibilities

• Writing and/or design support for assigned Marketing & Communications projects
• Awareness of industry changes related to assigned focus areas

Requirements

Minimum requirements

• Bachelor’s degree required
• 2 or more years’ experience in an account/client management role in a marketing-focused environment
• Experience in higher education marketing is preferred
• Demonstrated proficiency in Microsoft Office and Google Suite

Knowledge, Skills and Abilities

• Manage internal constituents and their expectations, supporting the Marcom team’s implementation of university-wide strategies
• Familiarity with modern digital marketing practices, including paid search, social media, marketing automation, and content marketing
• Expert attention to detail
• Experience planning & prioritizing, including the ability to manage multiple projects, determine urgency, and organize schedules and tasks; experience with project management tools a plus
• Excellent written, verbal, interpersonal, and presentation skills; high level of professionalism
• Excellent customer service skills
• Strong organizational skills
• Demonstrated ability to creatively troubleshoot and work independently
• Ability to remain calm under stressful circumstances and/or aggressive deadlines
• Ability to contribute individually and participate in collaborative initiatives and cross-functional teams
• Familiarity with Antioch University’s mission, programs, and brand preferred

Hours of Employment

This is a full-time position serving a national university.  A work schedule will be established in consultation with the supervisor. The typical work week is Monday through Friday, 40 hours per week with occasional evening and/or weekend hours.

Work Location

Office location TBD; position may be located at a campus or remote.

Physical Requirements

While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computers and other standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of the job description at any time.

To Apply: Qualified applicants must submit a cover letter, resume/CV, and three business references with contact information at the time of application.

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Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.

 NOTE:  The successful candidate for this position will be subject to a pre-employment background check