Support Technologist

This position is primarily responsible for installing and configuring system hardware and software. Additional responsibilities include installing and/or maintaining communication network equipment, performing advanced troubleshooting and repairs, vendor technical liaison functions; and assisting in developing information management plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Repairs, maintains, troubleshoots, and installs workstation hardware, operating systems, and applications in classrooms, offices and computer labs.
2. Provides thorough technical support for end users’ workstations and other computer-related hardware and applications including peripherals, such as copier/printers and tablets. Limited support of servers will be required, and the Antioch server support team will direct these efforts.
3. Provides local support for both wired and wireless networks, and data and voice networks.
4. Coordinates acquisition, installation, and upgrades of end user hardware and software and provides access to shared file, print, and backup services.
5. Assists end-users with answers to questions and problems and coordinates vendor support if necessary.
6. Login to Help Desk software and work on submitted requests for service and/or assistance.
7. Researches and recommends new technology.
8. Applies commonly used concepts, practices, and procedures for Apple and Windows PCs.
9. Identifies, prioritizes, and resolves reported problems including voice, data, account administration, e-mail, desktop, and institutional applications issues.
10. Works with other support and technology groups to manage an effective triage and resolution procedure.
11. Installs, troubleshoots, and maintains audio/video equipment, such as DVD players that output to an overhead projector with external speaker systems.
12. Performs other duties as assigned.

QUALIFICATIONS:

1. Associate’s Degree in computer information systems or a directly related field and one (1) year experience of demonstrated ability to troubleshoot computer problems (hardware and/or software) or five (5) years experience demonstrating this ability. Experience troubleshooting A/V problems   (hardware and software) preferred.
2. Proven experience working with Windows and Macintosh computers. The candidate will also know desktop operating systems including, but not limited to, Windows XP, 7, 10; and current versions of Mac OS X.
3. The position has access to sensitive and confidential data, including student and financial information, passwords, etc. The technician must maintain strict confidentiality in all aspects of his/her role. A background check of the potential applicants will be performed.
4. Should have a basic understanding of networking fundamentals and equipment (switches and wireless access points).
5. Good working knowledge of Microsoft Office Suite and in-depth knowledge of other common applications.
6. Ability to write reports, business correspondence and procedure manuals.
7. Ability to be flexible, adaptive and able to work in a fast-paced environment.
8. Ability to clearly communicate technical information to non-technical personnel, students, faculty, and staff in English without using technical jargon, both written and verbally.
9. Ability to define and solve problems and help our users.
10. May require travel to other campuses.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

PHYSICAL AND SCHEDULING REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently is required to visit offices on all floors of the campus and provide technical assistance. The employee is also required to use simple hand tools such as screwdrivers, pliers, etc. The employee must occasionallylift and/or move computers and related hardware. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

Hours of Employment:
This is a non-exempt, full-time position with hours of 8AM-5PM Monday through Friday. Occasional weekend and/or after-hours work may be required. A work schedule will be established in consultation with the supervisor.

This position is Full-time and located at the Antioch University Seattle campus in Seattle, WA.

To apply, qualified applicant must submit a coverletter, resume/CV and 3 references to hr.au@antioch.edu. Please include AU Support Technologist-SE in the email subject line.

Antioch University reserves the right to change the duties of the job description at any time.

Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.