Antioch University Los Angeles
Start Date: 7/7/2025
End Date: 6/30/2026
Number of Positions: 4- to complement the department's capacity to provide face-to-face both in-person and Zoom student services and administrative support for the department.
Hours per Week: 80 hrs/wk needed = 20 hrs/4 students
Weekends Required: No
Evenings Required: Yes
Supervisor: Yaru Wang
Alternate Supervisor: Elizabeth Carson-Murphy
This position allows for remote work Yes/No: Yes
Percentage of time that could be remote (0-100%): 50% to be assigned in the ISS Virtual Front Desk providing customer service.
Method to assess remote work: Track attendance, get feedback from ISS staff members and customer feedback as well. Positive outback reflecting satisfaction of services provided.
Job Description
- Welcoming guests: Greeting visitors and providing a hospitable welcome
- Handling inquiries: Answering phone calls, responding to customer inquiries, and directing
messages in a timely, friendly, and efficient manner. - Resolving issues: Assisting customers in a branded, friendly, proactive, and efficient manner
with appropriate follow-up as necessary. - Team collaboration: Work hand-in-hand with the ISS Advisors in achieving the department’s
strategic priorities, goals & objectives for student success. - Administrative support: Assisting with student record imaging and maintenance.
Qualifications
- Experience in (or strong interest in) office administrative support, student services work, and customer service relations
- Demonstrated organizational skills, attention to detail, experience working independently and collaboratively
- Strong verbal and written communication skills, as well as computer usage and emailing skills
- Possess analytical skills, team player traits, and problem-solving abilities
- Comfortable working in a fast-pace environment under high-level and minimal supervision
- Abilities to work with and main academic records, including interpreting information, handling with confidentiality, and securing the review and storage.
How to Apply: Submission of resume' and cover letter.
Email: [email protected]
Position Type: Work Study
Department: AULA Office of Integrated Student Services
To apply for this job email your details to edacanay@antioch.edu